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Terms and conditions of use

Return Policy

Returns & Refunds are easy at Shoesector. We strive to make your shopping experience as pleasant as possible. But if you did not fall in love with your order or simply want to exchange it, please check our return & refund policy before shipping it back to us.

  • Returns are accepted within 60 days of order delivery date.
  • Package all returns securely and re-use our packaging if possible to make planet greener.
  • All returns must be returned unworn and in original condition.
  • Tags must be attached and returns must be shipped with original shoebox.
  • To expedite refund or exchange processing, please include order invoice or packing list.
  • Refund will be applied towards original form of payment.
  • Shipping fee is non-refundable
  • We reserve the right not to accept returns that are sent to us worn, damaged or without original packaging.

If you have any questions about our return & refund policy, do not hesitate to contact our Customer Service Team.

Shipping Policy

Shoesector is proud to offer fast and free shipping on all orders.

    • Orders placed before 2 PM EST are shipped same business day. Orders placed after 2 PM EST are shipped next business day.
    • We offer free shipping on all orders. To upgrade to even faster delivery options, select your desired method of shipping at check out.
    • All orders are packaged securely.
    • Orders are shipped to same address that customer provides at check out. Should you need to change the address, please cancel and re-order.
      • If you have any questions about shipping process, do not hesitate to contact our Customer Service Team.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for Shoesector, Inc. only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:

We reserve the right to make changes to this policy. Any changes to this policy will be posted.